Feedback or Complaint?

At First Stop Lending, we pride ourselves on getting the best results every time. However we do acknowledge that at times things don’t always happen according to plan. If you wish to lodge a complaint you can either;

Write to us at:
Complaints Contact Person
First Stop Lending
PO Box 25, Burwood NSW 1805 or
Phone us on 1300 657 773 or
Fax us on 1300 557 017 or
Email us –

We will endeavor to resolve your complaint with the best possible resolution, however if you have a complaint which remains unresolved after speaking to our Internal Dispute Resolution Manager, you can contact our external dispute resolution provider or get legal advice.

Our external dispute resolution provider is:

Credit Ombudsman Service Limited (COSL)

Address: Po Box A252, SYDNEY SOUTH NSW 1235
Phone: 1800 138 422
Fax: 02 9261 2798

IDR and Complaint Process

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